Tech Integration Middleware and Analyst

BAT is evolving at pace into a global multi-category business.  We are on a mission to decrease the health impact of our industry 
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

As a Middleware & Integration Analyst, you will be a key player in ensuring the seamless operation of BAT’s global technology ecosystem. This involves handling middleware software, solve integration challenges, and optimizing data flows across diverse applications and systems. Using SAP middleware and Azure-based integration platforms, you will design and maintain robust solutions that drive innovation and operational efficiency. This role presents an exciting opportunity to work with the latest tools, resolve complex technical challenges, and ensure secure, scalable, and high-performing integrations that are important to BAT’s business success.

Your key responsibilities will include:

Troubleshooting and Support

• Oversee troubleshooting efforts to resolve middleware and integration-related issues, including performance bottlenecks, data inconsistencies, and system failures.
• Provide expert support and guidance to the operations team for incident management and problem resolution, ensuring alignment to SLAs and minimizing downtime.

Integration Analysis and Optimization

• Collaborate with multi-functional teams, including IT, software development, and business units, to analyze integration requirements and identify areas for improvement.
• Optimize integration workflows and processes to enhance performance, scalability, and alignment with evolving business needs.
• Continuously evaluate integration solutions to ensure they meet operational and strategic objectives while staying aligned with industry standard processes.

Security and Compliance

• Ensure that middleware systems and integrations adhere to stringent security and compliance standards, including data protection, access controls, audit trails, and regulatory requirements.
• Implement proactive measures to identify and mitigate potential risks across integration platforms.

Process Improvements and Site Reliability Engineering (SRE)

• Apply SRE principles to enhance the reliability, scalability, and performance of integration platforms and processes.
• Drive continuous improvement initiatives by analyzing operational metrics, automating routine tasks, and reducing manual interventions to achieve operational excellence.

Documentation and Training

• Maintain detailed documentation of middleware configurations, integration processes, and standard methodologies to support operational efficiency and collaboration.
• Provide targeted training and support to end-users and IT staff to ensure effective use and maintenance of middleware and integration platforms.

Vendor and Partner Management

• Collaborate with middleware software vendors to understand product updates, patches, and new features that can enhance the organization’s integration capabilities.
• Evaluate and recommend middleware solutions based on strategic business objectives, ensuring alignment with BAT’s technology roadmap.

Proactive Monitoring and Optimization

• Develop and implement AI-powered monitoring tools and AIOps (Artificial Intelligence for IT Operations) solutions to enable predictive and automated issue detection and resolution.
• Shift from reactive monitoring to proactive system health analysis, demonstrating advanced analytics to preemptively address potential issues.
• Continuously monitor and optimize system performance to ensure high availability, reduced downtime, and efficient resource usage.

What are we looking for?

ESSENTIAL

• A minimum of 3+ years’ experience working with external partners, including suppliers, to deliver high-quality technology solutions.
• Proven track record of delivering and operating integration components that drive measurable business outcomes, ideally within a global organization.
• Hands-on experience working within structured frameworks such as ITIL processes and Standard Operating Procedures (SOPs), with a solid focus on reliability and compliance.
• Exposure to large-scale, multi-vendor environments is highly desirable.
• A Bachelor’s degree in a related field such as Information Technology, Computer Science, or Engineering, or equivalent professional experience.
• Relevant technology certifications (e.g., SAP, Microsoft Azure Integration Services) to demonstrate a solid foundation in middleware and integration technologies.
• Additional business process certifications, such as ITIL, Lean Six Sigma, or Scaled Agile (SAFe), to support structured and efficient delivery practices.
• Ongoing professional development and certifications are encouraged to stay at the forefront of integration technologies.

Technical / Functional / Leadership Skills Required

• Proficiency in change control and incident management processes, with the ability to manage complex technical scenarios while ensuring minimal business impact.
• Technical expertise in middleware technologies, particularly those based on SAP and Azure integration platforms.
• Exceptional collaboration skills, with the ability to work seamlessly across IT domains, including Infrastructure, Client Computing, and external vendor teams.
• A problem-solving mentality and a passion for demonstrating technology to improve business processes.
• Familiarity with automation tools and AIOps practices is an added advantage.

BENEFICIAL

• Hands-on experience with DevSecOps practices or Site Reliability Engineering (SRE), particularly in automating and optimizing integration processes for improved reliability and scalability.
• Knowledge of integration platforms and tools, including SAP Integration Suite, SAP PO, Azure Integration Services, EDI systems, or monitoring tools like New Relic, to drive efficient and innovative solutions.
• Ability to analyze, and optimize the performance of integration and middleware systems, leveraging data driven strategies and AI-driven insights.

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.

We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.